Refund & Cancellation Policy
Last Updated: January 2026
At Your Internet Hub, customer satisfaction comes first. This policy explains how refunds and cancellations are handled and when you may qualify for a refund.
30-Day Money-Back Guarantee
We offer a 30-day refund guarantee on eligible services.
If you are not satisfied with your service, you may request a refund within 30 days of your service activation date, subject to the terms outlined below.
Eligibility for Refunds
You may qualify for a refund if:
• The refund request is submitted within 30 days of activation
• The service has been used in accordance with our Terms & Conditions
• The issue cannot be reasonably resolved by our support team
Refunds apply primarily to service subscription fees.
Non-Refundable Charges
The following charges are not refundable:
• Installation or setup fees
• Equipment or hardware costs
• Custom network configurations
• Third-party service fees
• Services already fully delivered
These costs are incurred regardless of service usage.
How to Request a Refund
To request a refund, please email us with:
• Your full name
• Account or service details
• Reason for the refund request
📧 contact@yourinternethub.com
Our team will review your request and respond within a reasonable timeframe.
Refund Processing
• Approved refunds are issued to the original payment method
• Processing times may vary by payment provider
• Refunds typically take 7–10 business days after approval
• Transaction or processing fees may not be refundable
Service Cancellation
You may cancel your service at any time by contacting Your Internet Hub.
• Cancellations within the first 30 days may qualify for a refund
• Cancellations after 30 days will stop future billing but are not refundable
• Any outstanding balances must be cleared before cancellation
Service access may end upon cancellation.
Service Termination by Your Internet Hub
We reserve the right to suspend or terminate services without refund if:
• Our Terms & Conditions are violated
• Illegal or abusive activity is detected
• Payments are overdue
Policy Updates
Your Internet Hub may update this policy at any time. Changes will be posted on this page with an updated revision date.
Contact Us
For questions about refunds or cancellations, please contact: